Shipping & Delivery Policy

Effective Date: October 19, 2026

1. Our Shipping Commitment

Thank you for shopping with Florevia. We understand that receiving your purchases safely and conveniently is an important part of your shopping experience.

This policy explains how we handle orders, organize transportation, communicate delivery updates, and assist customers with shipping-related concerns.

Our goal is to provide clear delivery information and keep customers informed from the moment an order is confirmed until it reaches its destination.

2. Order Processing Schedule

Before an order leaves our facility, it must undergo several preparation steps, including payment verification, product handling, packaging, and shipping arrangements.

Under normal operating conditions, orders are prepared for dispatch within 1–3 business days after payment confirmation.

Our regular processing schedule runs from Monday to Friday. Saturdays, Sundays, and recognized public holidays are not considered business days.

Orders placed outside regular processing days will generally begin processing on the following business day.

Certain circumstances, including holiday periods, promotional campaigns, unusually high order volumes, or temporary inventory issues, may require additional preparation time.

If a significant processing delay occurs, we will make reasonable efforts to inform affected customers.

3. Available Delivery Services

Florevia offers shipping options based on the destination, the nature of the purchased products, and available carrier services.

Estimated transportation periods are as follows:

Delivery Method	Estimated Transit Time
Standard Delivery	7–15 business days
Express Delivery	3–7 business days

Express delivery is offered only for qualifying products and eligible destinations.

The delivery periods shown above begin after the package has been dispatched and do not include order processing time.

These estimates are provided for planning purposes rather than as guaranteed arrival dates.

4. Shipping Charges and Checkout Information

Shipping costs depend on the selected delivery method, shipping destination, and any applicable promotional offers.

Customers can review available delivery options and associated shipping fees during checkout.

The final shipping charge, when applicable, will be presented before the order is submitted.

Any advertised free-shipping offer applies only to orders that satisfy the conditions stated on the website or during checkout.

We encourage customers to review their delivery details and the total order cost before completing payment.

5. Shipping Locations and Transportation Partners

Orders may be shipped to supported domestic and international destinations.

Our shipping operations are based in the United States. International shipments may be transported through JSD International Logistics and its associated delivery partners.

Depending on the destination, a package may be transferred between transportation providers before reaching the recipient.

Not every shipping option is available in every country or region.

Available destinations and services are determined by the options presented at checkout.

If a delivery destination cannot be selected, customers may contact us to inquire about available alternatives.

6. Shipping Notifications and Parcel Tracking

When an order has been dispatched, a shipping confirmation email will generally be sent to the email address provided during checkout.

This confirmation may contain the tracking number, shipping provider information, and instructions for viewing delivery progress.

Please allow approximately 24–48 hours after dispatch for tracking activity to become visible.

During international transportation, tracking updates may be less frequent while shipments move between carrier networks or undergo customs clearance.

A temporary absence of tracking updates does not necessarily indicate that a package has been lost.

Customers who require additional tracking assistance are welcome to contact our support team.

7. International Duties and Import Requirements

Cross-border deliveries may be subject to regulations established by the destination country’s customs authorities.

Depending on local requirements, shipments may incur import duties, customs processing fees, value-added taxes, or other government-imposed charges.

Unless specifically indicated as prepaid or included during checkout, these costs are generally payable by the recipient.

Florevia does not determine the amount of customs charges imposed by foreign authorities.

Customers are encouraged to familiarize themselves with applicable import regulations before purchasing.

Customs examinations and administrative procedures may extend the normal delivery period.

8. Accurate Shipping Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes the recipient’s name, street address, apartment or unit number when applicable, postal code, telephone number, and any other information required by the shipping provider.

If an address error is discovered before dispatch, please contact our customer support team promptly.

We will attempt to accommodate correction requests when operationally possible.

Once a package has entered the carrier’s transportation network, address modifications may be restricted or unavailable.

Undeliverable packages will be reviewed individually, and any additional shipping charges or refund adjustments will be handled in accordance with applicable law and our published policies.

9. Unexpected Transportation Interruptions

Shipping schedules can occasionally be affected by circumstances beyond normal transportation operations.

These may include severe weather, customs delays, transportation network disruptions, public holidays, carrier capacity limitations, or regional delivery restrictions.

When these situations occur, delivery estimates may need to be adjusted.

Although we cannot control every stage of third-party transportation, we will make reasonable efforts to assist customers with significant delivery concerns.

Customers experiencing an extended delay should provide their order number and available tracking information when contacting support.

10. Missing, Damaged, or Incomplete Deliveries

If an order arrives with visible shipping damage, missing items, or other delivery-related problems, please notify our customer service team as soon as reasonably possible.

When reporting a concern, it is helpful to provide:

Your order number and the email address used for the purchase.
A brief explanation of the delivery issue.
Photographs of the affected merchandise or packaging, when relevant.
Any available tracking or carrier delivery information.

We may request additional details to help investigate the situation with the shipping provider.

Customers should retain damaged packaging when reasonably possible until the issue has been reviewed.

Depending on the circumstances and applicable consumer rights, an appropriate resolution may include replacement items, a refund, or another suitable remedy.

Reporting a delivery issue does not waive any statutory rights available to the customer.

11. Packages Marked as Delivered

In some circumstances, carrier tracking information may indicate that a shipment has been delivered before the customer has located the package.

If this occurs, we recommend checking the delivery location, any designated parcel reception area, and the carrier’s delivery notification.

Customers may also contact the delivery company for additional delivery information.

If the package still cannot be located, please notify Florevia so that we can review the available shipment records and assist with an appropriate investigation.

The outcome of any claim will depend on the facts of the shipment and applicable legal requirements.

12. Changes to Shipping Arrangements

After an order has been submitted, requests to change its destination, delivery method, or other shipping details may be subject to processing limitations.

We encourage customers to submit modification requests as early as possible.

Changes cannot be guaranteed after an order has been packaged, assigned to a shipping provider, or dispatched.

Where an order change affects delivery costs, any additional charges will be communicated before the requested adjustment is completed, when applicable.

Order cancellation and refund requests are addressed under our separate Refund & Return Policy.

13. Customer Assistance and Delivery Inquiries

We recognize that shipping questions may arise at different stages of an order.

Our customer support team can assist with general delivery information, tracking concerns, shipment discrepancies, and questions about available destinations.

For more efficient assistance, please include your order number and a description of your inquiry when contacting us.

Florevia Customer Support

Email:VELORIAFINEART@outlook.com

WhatsApp：+447568231149

Business Contact Address: 9717 Northwest 10th Street, Oklahoma City, OK 73127, USA

We aim to respond to customer inquiries within a reasonable period, taking into account business hours and the complexity of the request.

14. Policy Adjustments and Customer Rights

Florevia may revise this Shipping & Delivery Policy to reflect changes in transportation services, fulfillment procedures, shipping destinations, or applicable legal obligations.

The most current version will be published on this page, together with its effective date.

Any material changes affecting customer rights will be communicated where required by law.

Nothing in this policy is intended to restrict or eliminate consumer protections, delivery-related remedies, or other mandatory rights established by applicable legislation.

We appreciate your decision to shop with Florevia and remain committed to supporting a clear, dependable, and customer-focused delivery process.