Refund and Return Policy

Refund & Returns Policy

Last Updated: October 15, 2026

Welcome to VELORIA FINE ART. We are committed to providing our customers with high-quality products and a satisfying shopping experience. Please review our Refund & Returns Policy carefully before making a purchase.

1. Overview

Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, we may not be able to offer a refund or exchange, except where required by applicable law.

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused and in the same condition as when you received it.

  • The item must be returned in its original packaging whenever possible.

  • You must provide a valid receipt, order number, or proof of purchase.

  • The return must be requested within 30 days of delivery.

Please contact our customer support team before sending any items back.

2. Non-Returnable Items

Certain products are not eligible for returns unless they arrive damaged, defective, or incorrect, or unless otherwise required by law.

These products include:

  • Personalized or custom-made artwork created according to customer specifications.

  • Gift cards.

  • Downloadable or digital products.

  • Perishable goods, including fresh flowers.

  • Products that have been used, altered, or damaged after delivery.

  • Items that cannot be returned for health or hygiene reasons.

Please review product descriptions carefully before placing your order.

3. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund request.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • We will initiate the refund within 5–10 business days after approval.

  • Additional processing time may be required by your bank or payment provider.

  • Any applicable return shipping deductions will be communicated before the refund is processed.

Original shipping charges are generally non-refundable unless the return is due to our error or otherwise required by law.

4. Late or Missing Refunds

If you have not received your refund, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take additional time for the refund to appear.

  3. Contact your bank to verify whether the refund is being processed.

  4. If you still have not received your refund, please contact our customer support team.

Email: VELORIAFINEART@outlook.com

WhatsApp: +44 7568 231149

5. Sale Items

Sale or discounted items may be eligible for returns within our 30-day return period, provided they meet the return eligibility requirements.

Items clearly marked as final sale are generally not eligible for returns unless they are defective, damaged, incorrect, or otherwise eligible under applicable law.

6. Exchanges

We offer exchanges for products that arrive damaged, defective, or incorrect.

If you receive a damaged or incorrect item, please contact us at VELORIAFINEART@outlook.com and include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage or defect, if applicable.

Our support team will review your request and provide instructions for the exchange or replacement process.

7. Gifts

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, an eligible return may be issued as store credit.

If the item was not marked as a gift, refunds will generally be issued to the original purchaser using the original payment method.

8. Return Shipping

To initiate a return, please contact our customer service team for authorization and return instructions.

Return Address:

VELORIA FINE ART
66367 4th St
Desert Hot Springs, CA 92240
United States

Email: VELORIAFINEART@outlook.com
WhatsApp：+44 7568 231149

Customers are generally responsible for return shipping costs unless the return is caused by a damaged, defective, or incorrect product or applicable law requires otherwise.

We recommend using a trackable shipping service for all returns. For valuable artwork or higher-priced items, shipping insurance is also recommended.

We are not responsible for return packages lost during transit before they reach our return facility, except where required by law.

Please do not return any products without first contacting our customer service team.

9. Damaged or Incorrect Orders

We carefully inspect and package our products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Send an email to VELORIAFINEART@outlook.com with your order number and photographs of the affected product and packaging.

Once your claim has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement, exchange, or refund at no additional cost to you.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Orders that have not yet been processed or shipped may be eligible for cancellation.

Custom-made or personalized products may not be eligible for cancellation once production has started, subject to applicable law.

If your order has already shipped, you may need to follow our standard return procedure.

11. Contact Us

If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact us.

VELORIA FINE ART

Email: VELORIAFINEART@outlook.com

WhatsApp：+44 7568 231149

Address:
66367 4th St
Desert Hot Springs, CA 92240
United States

We are committed to providing helpful customer service and resolving order-related issues fairly and efficiently.

Thank you for shopping with VELORIA FINE ART!

This policy does not limit any consumer rights provided under applicable law.

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